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Customer Support Specialist with 5+ years in tech and logistics
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Competencies
Handled technical and customer support, resolving account issues, refunds, and gathering feedback effectively.
Supported delivery personnel with logistics and warehouse issues, ensuring smooth order fulfillment processes.
Utilized Zendesk and Zoho to manage customer inquiries, track issues, and improve support workflows.
Proficient in Zendesk Admin, Google Play Console, Slack, and related technical tools to support customer service functions.
Education
Languages
Summary
Experienced customer support specialist with over 5 years in technical support, logistics coordination, and ticketing systems management. Proven ability to resolve complex account issues, optimize support workflows, and enhance customer satisfaction across diverse roles.
Key Achievements
- Provided technical and customer support across multiple roles, resolving account access issues and processing refunds.
- Managed customer inquiries related to orders, payments, and product issues, supporting delivery and warehouse logistics.
- Gained expertise in ticketing systems like Zendesk and Zoho, improving support efficiency and issue resolution.
Experience
Customer Service Agent (Back Office)
Provided technical and customer support by resolving account access issues, handling payments and refunds, and gathering customer feedback.
Support Specialist
Managed customer inquiries on order status, payments, and product orders, while also supporting delivery personnel with logistics and warehouse issues.
Call Center Representative
Provided technical and customer support by resolving account access issues, handling payments and refunds, and gathering customer feedback.