This is my profileContact via CazVidSkira
Quality Analyst with 4+ years in QA and Customer Service
Contact
Competencies
Applied QA methodologies, monitored KPIs, and developed procedures to improve quality processes.
Provided exceptional support, handled inquiries and complaints promptly, and improved customer satisfaction.
Assisted in creating and maintaining quality training programs, procedures, checklists, and job aids.
Delivered sales presentations and managed client relationships to meet team objectives in a sales environment.
Education
Languages
Summary
Dedicated professional with over 4 years of experience in quality assurance, customer service, and sales support, proficient in process improvement and client relationship management.
Key Achievements
- Consistently monitored and reported on quality metrics to leadership across two roles.
- Developed and maintained QA procedures, checklists, and training materials to enhance process efficiency.
- Managed customer relationships and handled inquiries effectively, ensuring high satisfaction and repeat business.
Experience
QA analyst
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies., Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training., Developed and maintained quality...
Quality Analyst
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies., Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training., Developed and maintained quality...
Sales Representative
Retained excellent client satisfaction ratings through outstanding service delivery., Developed and delivered engaging sales presentations to convey product benefits., Managed customer accounts to secure customer satisfaction and repeat business., Contributed to team objectives in fast-paced...
Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Offered advice and assistance to customers, paying attention to special needs or wants., Answered customer telephone calls promptly to avoid on-hold wait times., Provided...