This is my profileContact via CazVidSolange
Customer Service & Technical Support with diverse industry experience
Contact
Managua, Managua Department, Nicaragua
Open to remote
Available on CazVid
Competencies
Customer ServiceIntermediate
Engaged with customers to resolve inquiries and ensure satisfaction.
Technical SupportIntermediate
Assisted customers with technical issues related to hardware and software.
CRM ToolsIntermediate
Utilized Salesforce and Five9 to manage customer interactions and data.
Retail CampaignsBeginner
Supported retail initiatives and customer engagement efforts.
Education
Business Administration
UNICIT (IberoAmerican University)
Completed 2025
High School Diploma of Science and Letters
Instituto Pedagogico La Salle
Completed 2018
Languages
EnglishAdvanced
SpanishNative
Summary
Experienced in customer service and technical support across retail and hardware sectors, proficient with CRM tools like Salesforce and Five9.
Key Achievements
- Provided customer support across retail, hardware, and technical campaigns at Concentrix.
- Handled customer inquiries and resolved issues utilizing CRM tools like Salesforce and Five9.
- Gained experience in retail campaign environments and technical support roles.
Experience
Customer Service Representative
Ibex
Customer service agent, Retail Campaign
Customer Service Representative and Technical Support
Concentrix
Customer service agent, Technical support campaign, Retail and Hardware inquiries
Skills
Customer ServiceTechnical SupportCRM ToolsRetail Campaigns
Published on CazVid - Jul 3, 2025