Solange - Customer Service & Technical Support with diverse industry experience
Managua, Managua Department, Nicaraguaen
Provided customer support across retail, hardware, and technical campaigns at Concentrix.
Handled customer inquiries and resolved issues utilizing CRM tools like Salesforce and Five9.
Published on CazVid
Summary
Experienced in customer service and technical support across retail and hardware sectors, proficient with CRM tools like Salesforce and Five9.
Key Achievements
- Gained experience in retail campaign environments and technical support roles.
Skills
Customer ServiceIntermediate
Engaged with customers to resolve inquiries and ensure satisfaction.
Technical SupportIntermediate
Assisted customers with technical issues related to hardware and software.
CRM ToolsIntermediate
Utilized Salesforce and Five9 to manage customer interactions and data.
Retail CampaignsBeginner
Supported retail initiatives and customer engagement efforts.
Languages
English(Advanced)Spanish(Native)
Experience
Customer Service Representative
Ibex
Customer service agent, Retail Campaign
Customer Service Representative and Technical Support
Concentrix
Customer service agent, Technical support campaign, Retail and Hardware inquiries
Education
UNICIT (IberoAmerican University)
Business Administration
Instituto Pedagogico La Salle
High School Diploma of Science and Letters