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Project Manager with 10 years of experience in technology and software development
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Competencies
Managed large-scale projects utilizing Agile and traditional methodologies, ensuring timely delivery.
Facilitated effective communication among stakeholders, team members, and clients.
Led diverse teams to achieve project goals and improve productivity.
Identified potential project risks and implemented mitigation strategies.
Participated in planning, development, and deployment phases of software projects.
Education
Summary
Experienced professional specializing in delivering technology projects with a focus on strategic planning and cross-functional collaboration.
Key Achievements
- Led multiple cross-functional teams to deliver projects on time and within budget
- Developed comprehensive project plans and schedules in Agile and Waterfall methodologies
- Improved communication channels across departments, enhancing project transparency
Experience
CUSTOMER SERVICE
Provide customer information status of the claims., Arrange schedules according with the customer necessities., Making trainings to improves services., Prepared the training documentation., Give ideas , incentive people to improved them selves and work as a team.
CUSTOMER SERVICE
Retaining customer to keep the warranty., Educate about benefits to retain., Kept coworkers in a positive environment and work in team work.
FINANCE ANALYST
Taking calls and verify if the account is on stop and release it according with a parameters., Educate the client about reason of the stop on the account., Send emails to higher department for authorization in order to release an account.
CUSTOMER SERVICE
Retain Customers from canceling a subscription on line., Provide Customer Service over the phone, Chat and Email., Taking Ownership for Refunds Decisions., Give Feedback to agents and monitoring Refunds process.
CUSTOMER SERVICE , ESCALATION SUPERVISOR
Quality knowledge., Customer Service., Feedback to agents in Escalation on how to approach a better service., Resolution and where to locking for information., Taking Decisions on calls after is transfer from the Agent.