This is my profileContact via CazVidSonia
Customer Service and Interpretation Specialist with diverse language support experience
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer SupportIntermediate
Applied to handle customer inquiries and support in various roles, including technical and general support.
InterpretationIntermediate
Provided language interpretation for customer calls and official embassy communication.
TranslationIntermediate
Engaged in translating documents and communications supporting NGO and official assignments.
Technical SupportBeginner
Supported technical issues in customer service settings, gaining foundational technical skills.
Education
Bachelor degree in Translation
Universidad Galileo de Guatemala
Completed 2018
Spanish-English Interpreter Certificate
University of Georgia, Atlanta -Georgia
March 2014
Languages
SpanishNative
EnglishFluent
Summary
Experienced interpreter and customer service associate with a background in multilingual support and official correspondence.
Key Achievements
- Handled 30 to 40 customer calls daily as a Customer Service Representative
- Provided interpretation services for the U.S. Embassy in Guatemala
- Worked as an Interpreter and Translator at a non-governmental organization to support hunger initiatives
Experience
Customer service representative (Interpreter)
Teleperformance
December 2020 - January 2024
Interpreting for customers over the phone, Handling 30 to 40 calls per day
Interpreter
U.S. Embassy in Guatemala
March 2020
Interpreter / Translator
Non-Governmental Organization “Alliance to End Hunger”
April 2015 - June 2016
Certified Customer Service Associate for UPS / CSTA Agent
Xerox Plaza Rabí
June 2011 - November 2013
Skills
Customer SupportInterpretationTranslationTechnical Support
Published on CazVid - Jul 3, 2025