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Customer Service Specialist with 5+ years of diverse client support experience
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Competencies
Provided high-quality support to corporate and individual clients, resolving issues related to travel, bookings, and account management.
Effectively interacted with customers via phone, email, and chat, ensuring clarity and professionalism in all exchanges.
Addressed diverse customer inquiries and issues under pressure, providing timely and accurate solutions.
Operated efficiently in high-demand situations while maintaining a positive attitude and service quality.
Updated and organized customer information in CRM and booking systems, ensuring data accuracy and accessibility.
Education
Languages
Summary
Proven ability to manage customer relationships, handle pressure, and support diverse inquiries across multiple channels. Skilled in travel support, CRM systems, and effective communication. Dedicated to delivering positive service experiences and maintaining high customer satisfaction levels.
Key Achievements
- Managed complex corporate accounts for flights, hotels, and travel services, ensuring customer satisfaction and efficient handling of disruptions.
- Demonstrated adaptability by supporting passenger and driver inquiries across multiple communication channels, improving service responsiveness.
- Maintained detailed and organized customer information in CRM and booking platforms, enabling swift follow-up and personalized service delivery.
Experience
CUSTOMER SERVICE SPECIALIST
Managed corporate and business accounts related to flights, hotels and additional services, providing support on benefits linked to air and hotel bookings, including assistance in cases of disruptions or cancellations for any reason, Maintained a strong focus on handling pressure and ensuring...
VIRTUAL CUSTOMER SERVICE ASSISTANT
Registered and updated customer information in the company’s CRM system to maintain accurate and organized records, Interacted with drivers and passengers on the Lyft app, addressing questions, concerns and feedback to improve their experience with the app, Used strong communication skills to...
CUSTOMER SERVICE/SALES ASSOCIATE
Assisted customers in-store by providing direct support and resolving issues that arose during their shopping experience, Maintained clear, polite and professional communication with customers, adapting language and approach to different types of queries and needs, Managed customer interactions to...