Stella

Team Lead - Univision Traffic Operations

Serve as a primary point of contact for Radio Logs Operations, supporting workflow coordination, operational continuity, and issue escalation management across multiple markets.. Lead Mentorship Program and team development initiatives through structured feedback sessions, onboarding support, and daily operational guidance.. Support governance communication and operational reporting related to quality performance, workflow risks, and corrective action initiatives.. Contribute to process improvement efforts through SOP updates, Google Site development, and workflow standardization initiatives.. Implemented standard QA Process for Radio Logs Operations contributing to sustained quality performance above 99.91%.. Coordinate workload balancing and market coverage while maintaining quality standards and delivery timelines.. Collaborate with leadership and clients to address operational challenges and support account stability.