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stephania
Lidera La Operación en Un Hostal en Antigua GT
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Competencies
Experiencia demostrada en Social Media Management.
Experiencia demostrada en Customer Engagement.
Experiencia demostrada en Canva.
Experiencia demostrada en Promotional Campaigns.
Experiencia demostrada en Digital Communication.
Education
Languages
Summary
Lidera La Operación en Un Hostal en Antigua GT buscando nuevas oportunidades
Experience
Hostal Manager
Managed daily operations across reservations, guest experience, maintenance, staff support, and operational priorities.. Managed the property’s social media presence and supported content creation for Instagram and Facebook.. Created and published promotional content highlighting the property, guest experience, activities, and services.. Responded to social media inquiries and customer messages, maintaining timely and professional communication.. Supported the property’s online presence and promoted activities and experiences to increase guest engagement.. Managed customer communication through email, WhatsApp, and OTA platforms.. Coordinated guest requests, schedules, follow-ups, volunteers, and daily operational tasks.. Identified operational problems and took initiative to improve facilities, guest comfort, and overall service quality.. Managed cash controls, financial records, and daily operational reporting.
Receptionist
Managed customer communications, reservations, inquiries, and follow-ups through email, WhatsApp, and OTA platforms.. Maintained accurate booking information and coordinated guest schedules and requests.. Processed check-ins and check-outs while providing professional bilingual customer support.. Handled daily cash reconciliation and prepared financial and operational reports.. Responded to customer reviews and inquiries promptly and professionally.
Bar Manager
Supervised staff and coordinated daily operational activities, inventory, and cash controls.. Coordinated event planning and promotional activities while maintaining smooth day-to-day operations.. Resolved customer concerns and followed up on operational issues.
Customer Service & Support Agent
Provided professional customer support through phone and email while managing multiple requests and priorities.. Managed customer cases and accounts using Salesforce CRM and maintained accurate customer information.. Documented interactions, followed up on open cases, and supported timely issue resolution.. Used Avaya and Slack to communicate with customers and internal teams.
Social Media Manager & Customer Service
Delivered personalized customer service and operated POS systems.. Managed Facebook and Instagram campaigns and created basic content.. Managed inventory and staff scheduling to support daily operations.
Administrator & Bar Manager
Coordinated daily administrative and operational activities, including team scheduling, inventory, budgets, and task management.. Maintained sales and operational records using Excel and Pivot Tables to track performance.. Managed inventory and purchasing processes while monitoring costs and supplies.. Coordinated team responsibilities and followed up on daily operational priorities.
Customer Service Agent
Handled customer calls and emails related to billing and technical support.. Resolved customer issues efficiently using Avaya and Salesforce.
Customer Service & Cashier
Managed client interactions, product sales, inventory, and front desk activities.. Supported staff scheduling and day-to-day reception operations.