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Stephanie
Statement retrieval
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Competencies
Experiencia demostrada en Excel.
Experiencia demostrada en Word.
Experiencia demostrada en PowerPoint.
Experiencia demostrada en SharePoint.
Experiencia demostrada en Teams.
Education
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Summary
Statement retrieval buscando nuevas oportunidades
Experience
Product Support Specialist
Manage 15–20 tickets per day during regular season and 20–30 tickets per day during peak season, including quotes, confirmations, amendments, and product inquiries.. Coordinate daily with international suppliers to ensure availability, pricing accuracy, and timely confirmations.. Support Reservation Agents and Travel Support Agents by resolving complex product and booking inquiries.. Create, update, and maintain training materials, supplier menus, and operational documentation.. Proactively identify process gaps and recommend solutions to improve product quality and customer satisfaction.
Air Logistics Specialist – HyperCare
Managed 10–20 operational tickets per day, coordinating time-critical international healthcare cargo across airline and warehouse operations.. Expedited and monitored inbound and outbound air freight, ensuring compliance with strict transit timelines and temperature-control requirements.. Prepared, reviewed, and validated shipping documentation, including air waybills, invoices, and operational records, ensuring accuracy and regulatory compliance.. Conducted direct coordination calls with airlines to confirm cargo status, resolve exceptions, and proactively mitigate risks affecting shipment integrity.. Tracked shipment progress and provided detailed status updates to internal stakeholders, supporting data accuracy and operational visibility.. Collaborated closely with procurement, customer service, and warehouse teams to coordinate pickups, handovers, and end-to-end shipment execution.. Resolved urgent, exception-based cases within a HyperCare environment, applying analytical problem-solving under high-pressure conditions.. Maintained accurate shipment metrics, timelines, and issue logs, contributing to continuous process improvement and operational optimization.
Customer Service Advisor
Handled a high volume of inbound and outbound customer calls daily.. Managed customer inquiries through case systems, ensuring timely resolution and follow-up.
Senior Associate – Dangerous Goods
Managed 15–20 tickets per day, classifying products to ensure hazardous materials compliance.. Trained and mentored new hires, supporting team performance.