This is my profileContact via CazVidStephanie
Lead Kennel Technician at Humane Society of North Texas
Contact
Competencies
Expert in monitoring and ensuring the health and well-being of various animals.
Skilled in managing and training teams to enhance performance and service delivery.
Experienced in maintaining cleanliness and safety in commercial facilities.
Proficient in delivering excellent customer service and handling inquiries effectively.
Competent in using Microsoft Office and PetPoint for documentation and reporting.
Education
Summary
Experienced Lead Kennel Technician with a strong background in animal care, team leadership, and facility maintenance. Committed to improving animal well-being and customer satisfaction.
Key Achievements
- Oversaw daily care for a diverse range of animals in a high-capacity shelter, ensuring their health and well-being.
- Documented and monitored animal behavior, leading to improved reporting and care strategies.
- Maintained a hygienic environment in commercial settings, contributing to enhanced customer satisfaction.
- Supervised and trained teams of up to 15 members, boosting service quality and upsell rates.
- Conducted equipment maintenance and inspections, ensuring operational efficiency and compliance with safety standards.
Experience
Lead Kennel Technician
Oversaw daily care for dogs, cats, and small mammals in the largest department of a high-capacity shelter.. Monitored animal behavior and health, documenting notes in PetPoint and reporting to medical/behavioral staff.. Assisted in dog behavior work based on guidance from behavior specialists.. Supported offsite adoption events and reunification efforts with pet owners.. Promoted adoptions through strong customer service and animal matchmaking.. Trained new team members and ensured adherence to cleaning and safety protocols.
Facility Services Technician
Maintained clean and safe facilities in a commercial setting, ensuring a positive and hygienic environment.
Assistant Manager
Supervised team of 8; responsible for hiring, scheduling, customer service, and daily operations.. Maintained equipment and ensured compliance with company procedures.
Assistant Manager
Managed a 15-person team, improving upsell rates on club memberships by enhancing service quality.. Conducted equipment maintenance and daily inspections; handled cash and reporting tasks.