Steve - Customer Service & Sales Specialist with 3+ years in call center industry
Summary
Experienced in customer support, appointment setting, and sales within call centers. Proven record of increasing revenue, streamlining processes, and delivering exceptional service. Skilled in communication, problem-solving, and technical tools to ensure client satisfaction and operational...
Video Resume
Key Achievements
- Maintained 95% first call resolution rate in customer service roles.
Skills
Provided support to escalated customers, reducing churn and improving satisfaction.
Sold hardware and subscriptions, and contributed to revenue growth through outreach and service.
Excelled in appointment setting, client interactions, and team leadership roles.
Streamlined operations and implemented scripts that increased conversation and success rates.
Proficient in Microsoft Office, Google Workspace, CRMs, and Softphones for daily operations.
Languages
Experience
Sales representative/ Virtual Assistant
Remote reps
Responsible for delivering outstanding service to increase sales and customer retention and also reaching out to potential clients to increase company revenue., Achieve an 15% increase in revenue for a new product launched, Implemented a script for cold calling that led to an increase in...
Appointment Setter/ Intake Specialist
Oclinicals
Achieved top appointment setter for 6 consecutive months, Responsible to scheduling patients for doctor visits in a timely and patiently manor, Led my team be the top performing team by streamlining new processes that increased overall team success
Education
Ebenezer Baptist School
Pre - School
Ebenezer Baptist School
Primary Education
Ebenezer Baptist School
Bachelor’s Degree