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Customer Service and Sales Agent with strong communication skills in BPO
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Competencies
Delivered effective customer service through multiple channels, ensuring customer satisfaction and issue resolution.
Executed sales strategies and retention techniques to achieve campaign goals and foster customer loyalty.
Utilized active listening and clear communication to handle objections and maintain professionalism in diverse environments.
Resolved inquiries, complaints, and claims efficiently, maintaining high quality and productivity standards.
Collaborated effectively within team settings and adapted to different work environments seamlessly.
Education
Languages
Summary
Dedicated customer service and sales agent with proven ability to handle inquiries, resolve complaints, and drive customer loyalty across diverse campaigns. Skilled in communication, problem-solving, and team collaboration, committed to delivering exceptional service and meeting organizational...
Key Achievements
- Provided customer support for multiple national and international campaigns through phone and digital channels.
- Handled sales, retention, and customer loyalty strategies to meet business objectives.
- Met quality, productivity, and customer satisfaction metrics consistently while resolving inquiries, complaints, and claims efficiently.
Experience
Customer Service and Sales Agent – BPO/Call Center
Provided customer support through phone and digital channels., Handled sales, retention, and customer loyalty strategies., Met quality, productivity, and customer satisfaction metrics., Resolved inquiries, complaints, and claims efficiently.