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Customer Support Agent with 3+ years in B2B and B2C services
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Competencies
Delivered comprehensive support via live chat and email, addressing a diverse range of customer needs.
Guided users through technical issues step-by-step, ensuring timely resolution and customer satisfaction.
Handled billing, service terms, renewals, and account adjustments for individual and enterprise clients.
Documented cases accurately and collaborated with internal teams using various CRM and ticketing tools.
Provided services in English and Spanish, demonstrating excellent written communication and cultural adaptability.
Education
Languages
Summary
Dedicated customer service professional experienced in providing high-quality support across multiple channels. Skilled in technical troubleshooting, account management, and bilingual communication. Consistently meets KPIs and adapts quickly to dynamic environments.
Key Achievements
- Provided multi-channel customer support via chat and email, resolving inquiries efficiently.
- Managed complex technical troubleshooting and account adjustments, ensuring high customer satisfaction.
- Maintained consistent KPI targets such as CSAT, response time, and resolution rate, demonstrating reliability and professionalism.
Experience
Agent (Remote)
Provide customer support through live chat and email, managing high interaction volumes with clarity and professionalism., Resolve customer inquiries from basic to complex by delivering tailored, solution-oriented responses., Perform technical troubleshooting and guide users step by step to...