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IELTS Invigilator | Exams Invigilator/Proctor | Test Administration Professional
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Competencies
Demonstrated experience with English.
Demonstrated experience with Vietnamese.
Demonstrated experience with Administrative Support.
Demonstrated experience with Office Operations.
Demonstrated experience with Scheduling & Calendar Management.
Education
Languages
Summary
IELTS Invigilator | Exams Invigilator/Proctor | Test Administration Professional open to new opportunities
Experience
IELTS Invigilator | Exams Invigilator/Proctor | Test Administration Professional
Administer and invigilate high-stakes examinations in accordance with strict compliance, security protocols, and operational procedures.. Verify candidate identification and manage check-in/check-out processes to ensure accuracy and policy compliance.. Maintain confidential records, incident reports, and documentation in alignment with organizational and regulatory standards.. Monitor testing environments to ensure integrity, compliance, and adherence to established procedures.. Provide clear communication and customer support to diverse candidates in a structured service environment.. Collaborate with supervisors and staff to ensure smooth daily operations and timely issue resolution.
Teaching Operation Executive
Coordinated daily administrative operations, including staff scheduling, workforce planning, onboarding, payroll support, visa and work permit processing, and compliance documentation to ensure efficient service delivery.. Managed complex staff schedules and staffing requirements, monitored operational workflows, coordinated schedule changes, and communicated updates to employees and stakeholders while maintaining operational continuity.. Maintained confidential employee records, administrative databases, contracts, and documentation while ensuring accuracy, data integrity, and compliance with organizational policies and procedures.. Processed and tracked administrative and financial transactions, including payroll-related activities, expense documentation, invoice coordination, and operational reporting.. Served as a primary point of contact for employees, managers, and external stakeholders, resolving administrative issues and facilitating effective communication across departments.
Student Advisor | Student Services Specialist
Provided front-line customer service by assisting 50+ students and visitors daily, answering questions, resolving concerns, and directing them to appropriate resources.. Managed high-volume phone and email communications while maintaining professionalism and timely follow-up.. Connected students with campus resources, support services, and academic programs to promote student success, engagement, retention, and degree completion.. Maintained accurate records, documentation, case notes, and database information while ensuring compliance with university policies and procedures.. Coordinated appointments, meetings, and administrative schedules with academic departments, faculty, and administrative offices to resolve student concerns and support positive educational outcomes.. Supported university-wide initiatives and events, including Orientation, Graduation, recruitment activities, and information sessions, while managing multiple priorities in a high-volume higher education environment.
Senior Front Office Agent | Guest Service Agent | Guest Relation Executive
Supported daily operations by preparing reports, maintaining records, monitoring inventory levels, and assisting with staff onboarding and training.. Delivered exceptional customer service in a high-volume environment by assisting guests with accommodation, reservations, inquiries, and special requests while ensuring a positive guest experience.. Coordinated guest check-in/check-out, verified identification, maintained confidential guest records, processed payments, and ensured accurate documentation.. Managed VIP and member arrivals by coordinating amenities, special accommodations, and personalized services to enhance guest satisfaction and loyalty.. Collaborated with housekeeping, reservations, food and beverage, and other departments to resolve issues, streamline operations, and maintain service excellence.. Served as a trusted senior team member by training and mentoring new employees on front office procedures, customer service standards, operational systems, and compliance requirements.
Guest Service Agent | Sale Associate | Travel Agent
Supervised daily office operations in the absence of the manager, including resolving customer complaints, processing payments, and training new staff.. Delivered high-quality customer service by responding to client inquiries regarding flight bookings, tour arrangements, and visa processing via in-person and phone channels.. Improved operational efficiency by recommending and implementing a new ticket-tracking system to enhance accuracy and service delivery.. Strengthened customer satisfaction and retention by providing personalized, attentive service and ensuring a positive client experience throughout the service process.
International Student Consultant
Serve as the primary point of contact and front-desk liaison for international students and families, greeting visitors, welcoming students and parents to the office, and directing inquiries to the appropriate resources.. Provide customer service and client support to international students and families regarding U.S. schools, academic programs, admissions, and educational opportunities.. Communicate with students, parents/guardians, teachers, administrators, and other professionals to understand needs, discuss academic progress, and identify resources.. Prepare and organize documentation for U.S. school admissions and I-20 applications; review transcripts and academic documents for accuracy and eligibility.. Manage and safeguard client files, applications, transcripts, and correspondence, ensuring accuracy and confidentiality.. Prepare letters of recommendation, visa applications and conduct interview preparation for students attending U.S. Consulate interviews.. Coordinate student orientations and group sessions, handling scheduling, phone and email correspondence, and prompt follow-up.. Manage multiple client requests and work flexible evening hours to support international clients across time zones.
IELTS Invigilator
Led candidate check-in from start to finish – verifying identification, confirming registration and exam details, and directing candidates to the correct testing room to ensure accurate, on-time exam starts.. Delivered professional, courteous customer service to candidates throughout registration, check-in, examination, and check-out.. Welcomed candidates and guided them through exam-day procedures, answering questions and providing clear instructions.. Maintained confidential candidate records, examination materials, and incident reports with strict accuracy and compliance.. Resolved unexpected candidate concerns and operational issues calmly, escalating matters when appropriate.. Coordinated with supervisors and team members to prepare testing rooms and manage candidate flow, supporting smooth daily operations.
Student Advisor
Greeted and checked in 50+ students and visitors daily at the front desk, verifying appointments and directing walk-ins to the right staff member or department.. Delivered front-line customer service by answering questions, resolving concerns, and providing accurate information on programs and services.. Managed high-volume phone and email communications while maintaining professionalism and timely follow-up.. Connected students with campus resources, support services, and academic programs to promote student success, engagement, retention, and degree completion.. Kept accurate case notes, documentation, and database records in full compliance with university policies and procedures.. Coordinated appointments, meetings, and administrative schedules with academic departments, faculty, and administrative offices to resolve student concerns and support positive educational outcomes.. Supported university-wide initiatives and events, including Orientation, Graduation, recruitment activities, and information sessions, while managing multiple priorities in a high-volume higher education environment.
Senior Front Office Agent
Supported daily operations by preparing reports, maintaining records, and monitoring inventory levels.. Served as a trusted senior team member by training and mentoring new employees on front office procedures, customer service standards, operational systems, and compliance requirements.. Delivered exceptional customer service in a high-volume environment by assisting guests with accommodation, reservations, inquiries, and special requests while ensuring a positive guest experience.. Coordinated guest check-in/check-out, safeguarded confidential guest records, and processed payments accurately.. Managed VIP and member arrivals by coordinating amenities, special accommodations, and personalized services to enhance guest satisfaction and loyalty.. Collaborated with housekeeping, reservations, food and beverage, and other departments to resolve issues, streamline operations, and maintain service excellence.
Guest Service Agent
Greeted walk-in clients at the front counter, checked them in for appointments and bookings, and handled incoming phone inquiries.. Supervised daily office operations in the absence of the manager, including resolving customer complaints, processing payments, and training new staff.. Delivered high-quality customer service by responding to client inquiries regarding flight bookings, tour arrangements, and visa processing via in-person and phone channels.. Improved operational efficiency by recommending and implementing a new ticket-tracking system to enhance accuracy and service delivery.. Strengthened customer satisfaction and retention by providing personalized, attentive service and ensuring a positive client experience throughout the service process.