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Real Estate & Customer Service Specialist with 5+ years in Lead Generation and Client Support
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Competencies
Utilized cold calling and prospecting techniques to identify and qualify real estate investment opportunities.
Provided bilingual support through various channels, handling billing, technical issues, and upselling in fast-paced environments.
Scheduled and coordinated multiple client and prospect appointments for sales and real estate teams.
Troubleshot device and service issues, managed account inquiries, and used CRM systems for customer management.
Extended bilingual (English/Spanish) customer service and technical support, enhancing client satisfaction.
Education
Languages
Summary
Experienced in lead generation, appointment setting, and customer service, with a strong background in bilingual communication. Skilled in client engagement, technical support, and sales across real estate and telecommunications sectors.
Key Achievements
- Successfully qualified and matched real estate investors with off-market properties, increasing deal closures.
- Initiated over 300 outbound calls weekly to generate leads and set appointments across multiple roles.
- Delivered bilingual customer support, resolving technical and account issues, ensuring high satisfaction levels.
Experience
Remote Cold Caller – Lead Generation
Contact real estate agents to uncover off-market properties, fixer-uppers, and rental opportunities., Qualify potential deals based on property condition and investment potential., Match investors with suitable properties according to their buying criteria and portfolio goals.
Real Estate Appointment Setter
Initiate outbound calls to homeowners to assess interest in receiving cash offers on their properties., Collect and document property details for follow-up by acquisition teams., Contact real estate agents for access to off-market listings and negotiate opportunities for cash deals.
Concierge Agent
Contacted customers who submitted online vehicle inquiries to verify interest and understand needs., Scheduled test drives and relayed customer preferences to dealerships., Delivered excellent bilingual customer support to ensure high satisfaction.
Sales Representative
Performed outbound cold calls to introduce and promote a business development app., Scheduled product demo appointments with business owners to showcase app features.
Real Estate Appointment Setter
Prospected homeowners by phone to determine interest in selling their property., Collected property details and coordinated appointments for sales agents.
Bilingual Customer Service Representative
Supported customers of Reliant (a Texas-based electricity company) with billing, payments, and account issues., Upsold service protection plans for appliances and utilities., Delivered service in both English and Spanish in a fast-paced environment.
Technical Support Agent
Provided bilingual technical support and customer care for mobile phone users., Troubleshot device issues, managed billing concerns, and processed phone replacements., Assisted with top-ups and plan upgrades via phone and live chat.