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Tebogo
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Competencies
Demonstrated experience with Customer Service & Client Relations.
Demonstrated experience with Sales & Upselling Techniques.
Demonstrated experience with Administrative & Office Support.
Demonstrated experience with Data Capturing & Records Management.
Demonstrated experience with MS Office (Word, Excel, Outlook, PowerPoint).
Education
Summary
Professional profile
Experience
Facilitator
Facilitate training programs to prepare youth for retail and workplace environments. Conduct skills assessments and support work-readiness development. Guide learners on workplace behavior, policies, and professional standards. Monitor and evaluate participant progress and program outcomes. Collaborate with stakeholders to improve training delivery
CUSTOMER SERVICE CONSULTANT
Resolved customer queries efficiently, achieving first-call resolution. Provided product recommendations tailored to client needs. Handled inbound and outbound communication (calls & emails). Assisted with policy updates, claims, and administrative processes. Delivered clear technical guidance to support customer decisions
Direct Sales Consultant
Generated leads and converted prospects into sales. Managed client relationships and ensured customer satisfaction. Maintained accurate sales records and reporting. Collaborated with team members to meet sales targets
Telesales Consultant (Outbound)
Conducted cold calling and lead generation campaigns. Converted leads into successful sales. Managed collections and customer accounts. Maintained detailed records of client interactions
Owner
Managed daily business operations and staff coordination. Developed marketing strategies to grow customer base. Maintained financial records and tracked performance. Managed suppliers, stock, and procurement. Ensured compliance with health and safety regulations
Financial Adviser
Provided insurance and financial product advice. Conducted client needs analysis and financial assessments. Maintained strong client relationships through follow-ups. Managed policy updates, loans, and claims support