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Hospitality & Customer Service Professional with 10+ years of experience
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Competencies
Provided direct customer support, managed inquiries, and ensured satisfaction in hospitality and retail settings.
Handled bookings, waiting lists, and seating arrangements across hotel and restaurant venues.
Supervised restaurant staff, coordinated service delivery, and organized customer flow.
Managed payments, enrollments, and report tracking across educational and corporate environments.
Conducted sales transactions, handled cash, and supported billing processes in retail and online sales.
Education
Languages
Summary
Dedicated to providing exceptional guest experiences, managing reservations, and supervising service teams. Skilled in client communication, administrative support, and sales across hospitality, retail, and corporate sectors.
Key Achievements
- Led customer flow management and service coordination at top hotels, enhancing guest experience.
- Supervised restaurant staff, ensuring optimal service during peak hours across multiple dining establishments.
- Managed reservations, inquiries, and payments, demonstrating strong organizational and communication skills.
Experience
Hostess
Welcomed customers and guided them to their tables, Registered, confirmed, and organized reservations, Coordinated seating distribution based on availability and needs, Answered phone inquiries and provided restaurant information, Organized customer flow during peak times, Collaborated with wait...
Hostess
Welcomed guests, Took reservations and managed waiting list, Answered phone calls and customer inquiries
Assistant
Registration of attendance, Tracking of meeting, Reporting closures
Hostess
Handled reservation calls, Welcomed customers and assigned seating, Took room service orders, Supervised restaurant staff to ensure optimal service
Administrative Secretary
Supervised teachers and managed payments, Customer service and cashier duties, New student enrollment, Purchasing management
Technical Specialist
Managed customer transactions via phone, Controlled and registered basic services for companies, Administered company service payments, Assisted clients with various services
Sales Agent
Clothing sales, Store inventory management, Guided customers to make better purchases
Website Sales Executive
Cashier duties, Customer support, Sales and billing
Typist & Sales Agent
Wholesale product invoicing, Sales promotion
Cashier
Staff payment management, General inventory control, Shift supervision