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Customer Service and Administrative Professional with 10+ years of diverse experience
Contact
Competencies
Delivered personalized support through phone, chat, and direct contact in various sectors including retail, government, and private companies.
Managed agendas, organized events, and maintained personnel and citizen data across multiple roles.
Reviewed and organized legal documents, managed legal files, and supported judicial process documentation.
Planned, managed, and supervised public and corporate events from conception to execution.
Provided bilingual customer service, managing requests and resolving issues in both Spanish and English.
Education
Languages
Summary
Experienced professional with a solid track record in customer service, administrative support, legal review, and public event management across public and private sectors.
Key Achievements
- Managed citizen assistance programs and public events, ensuring smooth coordination and execution.
- Provided personalized support across various roles including legal, customer service, and administrative functions.
- Handled bilingual customer service inquiries, following up to resolve issues and ensure customer satisfaction.
Experience
Sales Agent
Organization of the sales floor, achieving a reduction in the search for products., Support in inventories achieving very low differences in terms of numbers regarding merchandise., Achieve customer satisfaction.
Citizen Attention
Review of law initiatives., Personalized citizen attention., Capture of results regarding public resources applied in support to the citizens., Direct contact with the citizens., Management of citizen support.
Customer Service Agent
Personalized attention to customers to provide the best experience of buying furniture for home, business and/or offices., Customer service regarding the various doubts that may arise for the acquisition of one or more furniture.
Citizen Attention
Personalized attention to citizens in the reception of documents for the integration of folders in their judicial processes., Review of legal documents, both in substance and in form., Organization of simple and legal documents., Data capture in various platforms.
Customer service
Personalized attention to customers in the PROFECO portfolio seeking negotiations where customers could be satisfied with the service without continuing with the administrative complaint that they had already initiated in the government agency.
Private Secretary
Administration of professional agenda and organization of events; covering the coordination and logistics of meetings and corporate events from planning to execution, including supervision., Management of protocols and logistics for public events such as training, meetings, presentations or...
Administrative Assistant
Management and coordination of public events, from planning to execution; including supervision., Personalized citizen attention for the management and application of public support., Data capture of the management and application of citizen support with various types of tools.
Citizen attention in the Municipal Treasury
Creation and management of the municipal budget in the Municipal Treasury of the H. City Council of Morelia., Data capture in various digital platforms regarding budgets and audits in the municipality., Planning and management of public and executive events from organization to execution including...
Citizen Attention in Human Resources
Personalized citizen attention for the evaluation and recruitment of new personnel for various areas of the H. City Council of Morelia., Coordination of interviews and contact; publication of vacancies in job boards; monitoring of candidates during the selection process., Integration and control of...
customer service
Personalized bilingual telephone customer service resolving doubts about the product, prices, policies, etc., Following up on requests, complaints or problems until they are resolved., Handling difficult-to-serve clients with a focus on containment and clear solutions.