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Customer Service & Order Management Specialist with 5+ years in logistics and sales
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Competencies
Provided efficient support to customers via phone and system inquiries, resolving issues and enhancing customer experience.
Handled multiple ERP systems to process orders, manage changes, and track deliveries.
Maintained effective communication with clients and teams, facilitating smooth operations and problem resolution.
Managed daily office tasks such as report compilation, data entry, and filing systems to support operational efficiency.
Engaged potential customers through promotional activities and generated new business leads.
Education
Summary
Dedicated professional with extensive experience in customer service, order processing, and support roles across manufacturing and logistics sectors. Skilled in ERP systems, communication, and administrative tasks, committed to improving operational efficiency and customer satisfaction.
Key Achievements
- Processed and managed customer orders efficiently on INFOR, LTQ, and JDE systems, ensuring accuracy and timely delivery.
- Streamlined customer complaint resolution processes, improving response times and customer satisfaction.
- Supported sales team at PG Bison with order processing, communication, and customer support, enhancing overall customer experience.
Experience
Order Fulfilment Representative
Support external sales representatives by providing back up support, processing orders and changes to exceed customer expectations., Improving internal communication by collaborating closely with various departments to ensure smooth operations in the sales process., Create and enhancing the buying...
Customer Service Specialist
Performing regular data entry tasks for processing customer orders, returns and exchanges through the JDE ERP system. Guaranteed all customer orders are acknowledged and processed promptly., Providing efficient and timely support to customers, addressing their inquiries., Streamlined the CCR...
Administration Assistant
Managed daily processing of customer orders through the JDE system., Ensure prompt response to customer calls and effective management of collection process., Managed the compilation of daily one voice report and creation of a daily demand spreadsheet., Efficient handling of administration duties,...
Customer Services Intern
Handled recording of daily collection notes, stationery ordering and filing of delivery notes., Assumed responsibility for customer communication through phone calls and taking messages., Serves as an assistant for staff by assisting with order capturing on the JDE system., Daily compilation of...
Promoter/ Brand Ambassador
Enhanced brand recognition through targeted marketing campaigns, Maximised promotional effectiveness and enhanced in-store strategies., Streamlined event registration system., Engage with potential customers in store, delivering key product messages to drive interest and sales., Completed sales...
Field Sales Agent
Generated new business leads through cold calling, networking, and referrals., Built and maintained a strong professional network to support the company product awareness., Promoted and enhanced brand awareness by targeting specific customer groups through door-to-door campaigns., Processing...