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Thobisa
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Competencies
Demonstrated experience with Online Moderation.
Demonstrated experience with Spam Mitigation.
Demonstrated experience with Comment/Review Tracking.
Demonstrated experience with Cross-Brand Voice Alignment.
Demonstrated experience with Meta Business Suite.
Education
Summary
Professional profile
Experience
Order Line Agent
Efficiently process customer order queries, resolving shipping, return, and exchange issues.. Demonstrate comprehensive understanding of product range, upselling complementary products when appropriate.. Provide personalized service, actively listening to understand customer needs and offering empathetic support during challenging interactions.. Accurately log customer interactions and updating customer records in CRM system as was needed.. Communicate clear, concise solutions and de-escalating potential customer frustrations.. Representing the Chums brand with professionalism and courtesy.
Customer Complaint Handler
Resolving customer queries and complaints efficiently through phone and email. Customer service skills demonstrated by meeting performance metrics for service delivery.. Strong communication skills, both verbal and written, with experience tailoring the approach for different stakeholders.. Ability to quickly learn new products and services to provide accurate information.. Confident user of digital tools and platforms to service customers effectively.. Resilient and able to work under pressure, handling challenging customer situations with patience and professionalism.. Comprehensive understanding of customer-centric principles and a demonstrated ability to apply them in practice.
Secretary
Authored engaging articles and official press releases on behalf of the committee, successfully capturing the organization’s voice and enhancing community engagement.. Built, structured, and maintained comprehensive digital databases for member contacts, event history, and official documentation to optimize team workflow.. Spearheaded all official email correspondence and digital communication, ensuring rapid response times and absolute accuracy across stakeholders.. Coordinated, scheduled, and structured committee meetings, capturing detailed minutes and translating complex discussions into highly scannable, actionable action items for distribution.