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Tian
Customer Service Advisor
Contact
Competencies
Experiencia demostrada en Bilingual Communication (English–Spanish).
Experiencia demostrada en Customer Service & Complaint Resolution.
Experiencia demostrada en Data Accuracy & Information Management.
Experiencia demostrada en Remote Work & Digital Tools.
Experiencia demostrada en Team Coordination & Training.
Education
Languages
Summary
Perfil profesional
Experience
Customer Service Advisor
Verified accounts and assisted with online orders. Confirmed order status and ensured timely updates. Resolved customer complaints and feedback
Logistics Coordinator
Managed and updated information in internal systems with 100% accuracy.. Monitored administrative processes and supported operational teams in a remote environment.. Ensured compliance with deadlines, guidelines, and quality standards, contributing to seamless logistics operations.
Customer Service Agent – Financial Sector
Provided customer service for banking clients in English, ensuring compliance with verification protocols.. Handled confidential information responsibly, maintaining strict data security standards.. Guided clients clearly through financial processes.
Multichannel Customer Service Agent
Delivered bilingual customer support (English–Spanish) via chat, email, and phone.. Effectively resolved inquiries, incidents, and service requests.. Trained and supported onboarding of new agents.