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Tiani
French Medical Interpreter
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French Medical Interpreter
Provided real-time French-English interpretation for patients and healthcare professionals through secure video remote interpreting.. Served as the voice for French-speaking patients during live interactions with physicians, nurses, physical therapists, chiropractors, administrative staff, billing departments, and other healthcare professionals.. Facilitated clear, accurate, and culturally sensitive communication while preserving the meaning, tone, and intent of each interaction.. Supported patients throughout a wide range of healthcare encounters while maintaining a calm, compassionate, and reassuring presence.. Navigated sensitive and personal conversations with exceptional discretion, confidentiality, professionalism, and emotional composure.. Adhered to HIPAA regulations and strict confidentiality standards when handling protected health information and sensitive patient interactions.. Adapted quickly to diverse patients, communication styles, medical terminology, and rapidly changing situations.. Applied advanced active listening and interpersonal communication skills to ensure patients felt heard, understood, and represented.. Worked independently in a client-facing remote environment while consistently maintaining professional standards and attention to detail.
French Customer Service Ambassador
Provided professional English and French customer support to business clients throughout North America and Canada.. Managed approximately 40 customer calls per day, responding to inquiries, resolving concerns, and coordinating solutions with efficiency and professionalism.. Processed orders for replacement parts and services for luxury eyewear brands, including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, Chloé, and McQueen.. Assisted B2B clients with shipment delays, order inquiries, product-related questions, and service requests through phone and email.. Represented prestigious luxury brands with discretion, attention to detail, and a high standard of customer care.. Communicated confidently with a diverse international clientele while adapting tone and approach to individual needs and circumstances.. Maintained composure and professionalism while managing high-volume customer interactions and time-sensitive requests.
French Interpreter — Telephonic & VRI
Provided professional French-English telephonic and video remote interpretation across healthcare, legal, education, law enforcement, and business settings.. Facilitated clear, accurate, and culturally sensitive communication between French- and English-speaking individuals in real time.. Maintained confidentiality, neutrality, professionalism, and composure while interpreting sensitive and high-stakes conversations.. Applied active listening and strong interpersonal communication skills to accurately convey meaning, tone, and intent.. Adapted quickly to diverse speakers, communication styles, subject matter, and rapidly changing situations.. Demonstrated exceptional attention to detail and the ability to remain focused and composed in emotionally demanding circumstances.. Worked independently in a remote environment while maintaining consistent professional standards and service quality.
Marketing & Communications Intern
Supported public relations, digital press, community management, sales initiatives, and digital advertising for an international technology brand.. Conducted market research to identify competitors, prospective partnerships, and opportunities for brand development.. Collaborated with the Marketing Manager on press releases, written communications, editing, and French-English translation.. Researched digital advertising opportunities and identified relevant websites and blogs for product promotion.. Created web and social media content and developed a promotional contest to increase community engagement.. Identified influential bloggers and developed outreach opportunities to promote the brand to potential clients in English-speaking markets, including the United States, United Kingdom, and Australia.. Independently conducted a client satisfaction research project, demonstrating initiative, organization, and attention to customer experience.. Worked independently while collaborating with a four-person Communications team in a French-language professional environment.. Conducted professional correspondence and communications in English while working primarily in French; provided French-English translation and interpretation.