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Customer Service & Administrative Professional with 5+ years of varied experience
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Competencies
Provided support and answered queries in fast-paced environments, demonstrating empathy and problem-solving skills.
Handled scheduling, document management, and record keeping for multiple roles, ensuring smooth operational flow.
Created marketing materials, managed social media accounts, and coordinated advertising efforts for real estate listings.
Maintained accurate client databases, inventory records, and shipping documents across various roles.
Proficient in MS Office Suite, Internet Research CRM, Lonewolf, Touchbase, and other business software used for documentation and communication.
Education
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Summary
Versatile professional with over 5 years experience in customer support, administration, social media marketing, and distribution coordination. Proven ability to adapt in dynamic environments, manage multiple tasks efficiently, and communicate effectively. Adept at record keeping, scheduling, and...
Key Achievements
- Consistently exceeded weekly targets as a Remote Survey Interviewer at Malatest & Associates LTD.
- Managed social media marketing initiatives and updated listings for real estate at Sutton Group Elite, enhancing online presence.
- Streamlined warehouse and distribution operations, coordinating inbound/outbound logistics and maintaining precise records at JYSK.
Experience
Remote Survey Interviewer
Appointment setting, successfully exceeded weekly targets, Chat agent, answering queries and providing support for client queries and problems on messaging platform in a fast-paced, multi-tasking environment, Read scripted questions clearly from a structured questionnaire to survey participants...
Admin Assistant/Customer Service/Reception
Create flyers and other marketing materials and organize distribution of Marketing Materials, Update social media and websites with new listings (Facebook/Instagram, etc), Manage Social media advertising, Assist in the preparation of comparative market analysis (CMA) reports, Co-ordinate listing...
Executive Assistant/Distribution Coordinator
Documented actions by completing forms, reports, logs, and records; maintaining databases., Prepared all correspondence and various reports related to all warehouse equipment, maintenance of warehouse and vehicles, Responsible for assisting with the upkeep and maintenance of the DC inventory and...