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Competencies
Demonstrated experience with Windows 10/11.
Demonstrated experience with Windows Server.
Demonstrated experience with macOS.
Demonstrated experience with Microsoft 365.
Demonstrated experience with Azure/Entra ID.
Education
Languages
Experience
Help Desk Technician
Provided frontline help desk support for a diverse client base, including troubleshooting desktops, laptops, Macs, and mobile devices., Maintained and administered Microsoft 365 environments: user and license management, mailbox troubleshooting, Teams, and OneDrive., Set up and maintained DNS records (MX, SPF, DKIM, DMARC) for client email systems., Performed migrations from on-prem Exchange and legacy systems to Microsoft 365 and Google Workspace., Managed Google Workspace admin functions for multiple clients including user accounts, groups, and basic troubleshooting., Supported and maintained Azure AD Connect / Entra ID sync environments., Responded to and resolved a wide range of daily support tickets: account lockouts, password resets, email delivery issues, basic networking problems, and printer conβiguration., Collaborated with βield techs, escalated complex issues, and provided Tier 2 assistance where needed., Assisted with macOS devices and user support.
Help Desk Support
Supported Dow Chemical and USPS employees with workstation migration and general computer issues., Specialized in connectivity issues including DSL, cable, satellite, and leased line troubleshooting., Held Public Trust Clearance.
Network Administrator
Provided full IT support including desktop/server administration., Migrated systems from Linux to Windows Small Business Server and conβigured Exchange and VPN., Deployed enterprise applications and maintained SQL-based water testing system., Supported ~10 workstations including laptops and desktops.
Technical Associate III
Provided phone-based tech support for Blue Cross Blue Shield of Michigan., Created internal support documentation and a custom chat/outage app using Visual Basic .NET.
Install Technician
Installed and conβigured systems for Peterson Air Force Base., Ran network cabling and provided software troubleshooting and setup.
IT Technician
Supported ~80 desktop systems., Built Access databases and created Visual Basic tools to interact with Oracle and Excel data., Migrated users from cc:Mail to Lotus Notes.