Tommy - Collections Agent with Extensive Debt Recovery Experience

Assessed financial documents, verified customer data, and approved or denied loan applications.

Contacted overdue clients, negotiated payment plans, and managed credit balances.

Provided support to customers through inquiries, refunds, and account management.

Reviewed various financial and legal documents to support loan approvals and collections.

Handled purchase orders, billing, and refunds to ensure operational efficiency.

Review documents related to property, Review bank statements, Conduct interviews with borrowers, Create reports based on analysis

Customer service, Process refund, Guide customer with settings on vehicle

Receive and review documents (bank statements, titles, job letters, auto checks reports), Underwriter process, Verification of employment

Contact customers with past due balances on car loans, Negotiate payment plan, Contact client portfolio through emails or phone calls

Deal with purchase orders, Tracking information, Payments and refunds, Retentions and billing processing

Loan cash application analyst verification, Review credit information, Review bank statements and official documents

Manage client contact by phone, Negotiate credit card balances, Determine payment plan according to client past due balances

Verify customer information prior to loan approval, Negotiate balance by setting payment plan

Submit payroll, Travel expenses report, Medical insurance upgrade information during annual enrollment