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Tulio
Customer Care Specialist
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Competencies
Aplicó Python en proyectos de automatización, análisis de datos y desarrollo web
Creó y mantuvo sitios web y aplicaciones back-end y front-end para clientes diversos
Organizó y coordinó tareas en proyectos de desarrollo, garantizando entregas correctas y en plazo
Colaboró de forma efectiva con equipos multidisciplinarios para alcanzar objetivos comunes
Participó en cursos y talleres para ampliar conocimientos tecnológicos y metodológicos
Education
Summary
Ingeniero de Software con una década de experiencia en proyectos freelance, especializado en desarrollo de aplicaciones y gestión de proyectos tecnológicos.
Key Achievements
- Lideró proyectos de desarrollo de aplicaciones personalizadas para diversos clientes, asegurando cumplimiento de requisitos y entregas a tiempo
- Ampliación de habilidades tecnológicas mediante capacitación continua en nuevas herramientas y lenguajes de programación
- Manejo efectivo de múltiples proyectos simultáneamente, fomentando relaciones sólidas con clientes y colaboradores
Experience
Customer Care Specialist
Abord the customer through his dish television services about the content and billing inquiring., Provided guidance on basic and medium troubleshooting steps to fix the dvr devices., Assist in managing soft skills to meet customer satisfaction goals., Resolve inquiries using call flow to provide resolutions and follow procedures., Deliver exceptional customer service through inquiry handling and issue resolution to ensure satisfaction., Manage various tools and computer skills to document every contact interaction., Focus on metrics to achieve personal and team metric goals.
Floor Support And Loyalty Agent
Conduct training sessions on CRM usage, best practices, and updates for new and existing employees., Develop and implement training materials, manuals, and e-learning modules to facilitate CRM adoption., Provide ongoing support and guidance to employees, ensuring seamless integration of CRM tools into daily operations., Analyze CRM data and customer feedback to identify pain points and suggest process improvements., Delivered exceptional customer service by resolving inquiries, complaints, and technical issues efficiently.
Carr Rental Customer Care
Excellent customer service and communication skills, Strong problem-solving and conflict resolution abilities, Proficiency in car rental software and reservation systems, Knowledge of vehicle features and rental policies, Ability to handle high-pressure situations and multitask, Team-oriented and detail-focused
Customer Care For Uber Eats
Provided real-time support to delivery partners via chat, email, and phone., Resolved payment issues, app functionality concerns, and delivery disputes., Assisted new drivers with onboarding, account setup, and compliance., Used CRM tools to document cases and escalate complex issues., Maintained high customer satisfaction ratings through empathetic service.