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Tumelo
Customer Service and Operations Specialist in Hospitality and Retail
Video resume
Contact
Competencies
Skilled in engaging customers effectively to ensure a positive experience and repeat business.
Experienced in maintaining cleanliness and safety standards in hospitality environments.
Proficient in organizing and replenishing stock to support operational efficiency.
Capable of analyzing situations quickly to make effective decisions under pressure.
Competent in using basic computer applications to support daily tasks and operations.
Education
Languages
Summary
Dedicated professional with experience in hospitality, retail, and general operations. Skilled in customer service, cleaning, stock management, and critical thinking, committed to delivering quality service and maintaining high standards.
Key Achievements
- Ensured a clean and welcoming environment for guests at Short Corner Guest House, enhancing guest satisfaction.
- Managed stock and logistics efficiently at Shoprite, supporting smooth operations during peak periods.
- Provided quality food and beverage service at 3 Door Fast Food & Pub, maintaining high customer satisfaction.
Experience
Waiter
Serving customers food and beverages also ensuring a clean and healthy environment for customers.
Cleaner
Cleaning up guest rooms and coordinating guest bookings also ensuring the safety of guests.
General Worker
Packing and stacking goods working night shifts to ensure stock is available on peak weeks.
Skills
Video Transcript
audio engineer
Greetings, my name is Tumelo. I'm from Pretoria, Gauteng, Soweto, and I'm 26 years old. I did my matric in 2019. I matriculated in 2019 and obtained a certificate. I'm an audio engineer. I studied studio work at Johannesburg, Bramfontein, and obtained all the needed levels of Witches and