This is my profileContact via CazVidMilton
Technical Support Specialist with 5+ years in IT and Customer Service
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Competencies
Used Excel, Word, and PowerPoint regularly for documentation, reporting, and presentations.
Configured and troubleshot Cisco and Ubiquiti network devices to ensure system connectivity.
Provided technical and customer service support for financial, medical, and retail systems.
Handled software issues, hardware setups, and network performance management.
Education
Languages
Summary
Experienced technical support specialist with a background in education and IT system management, skilled in troubleshooting, customer service, and network administration.
Key Achievements
- Taught English to a diverse range of students, improving communication skills.
- Provided technical troubleshooting and support for financial, medical, and retail systems.
- Maintained and managed internal IT systems, ensuring operational continuity.
Experience
English Instructor
Taught English to teenagers and adults at beginner to intermediate levels., Designed lessons to enhance communication, comprehension, and pronunciation skills.
Customer Service & Technical Support Specialist
Provided technical and customer support for financial and international transaction systems., Conducted account verifications and ensured compliance with internal security policies., Delivered efficient technical troubleshooting and POS (Point of Sale) support for terminals and routers.
Technical Support at a Medical Services Company
Maintain and troubleshoot internal IT systems for medical staff., Provide software support and oversee local network performance.