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Administrative Assistant
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Competencies
Demonstrated experience with Case Management.
Demonstrated experience with Technical Scheduling.
Demonstrated experience with Vendor Coordination.
Demonstrated experience with Data Entry & Accuracy.
Demonstrated experience with Process Optimization.
Education
Languages
Summary
Professional profile
Experience
Administrative Assistant
Advising clients. Managing computer files. Organizing and planning tasks. Coordinating with various business partners. Answering customer calls. Organizing deliveries. Providing training to new employees
Business Advisor
Selling the company’s internet, mobile, and television plans. Meeting potential clients to offer services. Closing sales
Moving Reservation Consultant
Selling the company’s services
Customer Service Associate
Handling client inquiries in both English and Spanish
Customer Service Agent
Managing inbound and outbound calls. Handling emails. Creating cases. Scheduling appointments. Addressing various issues related to solar systems and home improvements
Customer Service and Operations assistant
Managing inbound and outbound calls. Handling emails. Creating cases. Scheduling processes. Addressing various issues related to solar systems and home improvements
Customer Service & Operations Specialist
Coordinated end-to-end service workflows across technical teams, permitting departments, and external contractors for residential solar, roofing, window, and siding projects.. Partnered with the Executive Solutions team to resolve complex, high-risk customer complaints, maintaining high resolution rates and protecting brand reputation.. Managed field technician schedules, equipment troubleshooting workflows, and third-party deliveries to ensure project milestones and repairs were completed on schedule.. Maintained real-time case accuracy within CRM software and MS Excel, supporting Operations and Service Managers with meeting preparation, operational presentations, and status tracking.