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Customer Service Agent with 4+ years of client support experience
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Competencies
Used Salesforce to maintain and organize customer information, track interactions, and review communication history.
Maintained accurate records of customer interactions and information using various database tools.
Managed multiple customer support tasks efficiently through different communication channels and software platforms.
Utilized Zendesk platform to document and manage customer inquiries and issues.
Education
Languages
Summary
Experienced in client support, database management, and multi-channel communication
Key Achievements
- Managed high-volume customer interactions across multiple channels including phone, email, and chat
- Maintained and organized customer databases using Salesforce and other software tools
- Investigated and resolved customer issues to ensure satisfaction and resolution
Experience
QT Agent
Phone services taking a minimum of 80 calls per day, developing health knowledge working for a plastic surgery campaign, maintaining and organizing databases of customer information using Salesforce to track and review interactions.
Customer Service Agent
Investigated and resolved issues reported by customers via phone, email, and chat support, exercising soft skills to meet customer satisfaction goals., Managed and executed tasks in different software programs such as Zendesk and internal others developing technological skills and multitasking,...