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Valeria
Especialista en soporte y gestión de experiencias en Costa Rica
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Competencies
Habilidad para gestionar relaciones y resolver problemas de clientes con alta satisfacción y eficiencia.
Capacidad para coordinar y optimizar procesos en entornos hoteleros y de servicios de lujo.
Experiencia en organización de reservas, mantenimiento y servicios personalizados para clientes exclusivos.
Habilidad para mantener una comunicación clara y eficiente con equipos, clientes y proveedores.
Education
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Summary
Valeria cuenta con amplia experiencia en atención al cliente, gestión de operaciones y coordinación de servicios de lujo, destacándose por su eficiencia y enfoque en la satisfacción del cliente.
Key Achievements
- Resolución eficiente de casos complejos en Amazon, mejorando la satisfacción del cliente y optimizando procesos internos.
- Gestión exitosa de experiencias VIP y coordinación de servicios para miembros en Planet Hollywood, aumentando la fidelización.
- Administración integral de propiedades de lujo, asegurando altos estándares de servicio y comunicación efectiva con clientes y propietarios.
- Apoyo operacional en hotelería, supervisando actividades diarias y mejorando la eficiencia en la gestión hotelera.
Experience
Selling Partner Support Specialist
Serve as the primary point of contact between Amazon sellers, vendors, and internal teams, ensuring timely resolution of operational and account-related issues.. Investigate complex cases, identify root causes, and coordinate solutions across multiple departments.. Manage high-volume workloads while maintaining quality standards and customer satisfaction metrics.. Analyze operational processes and contribute recommendations for workflow improvements.. Maintain accurate documentation and ensure compliance with company policies and procedures.. Deliver exceptional customer support through effective communication and problem-solving.
Guest Services Manager – Member Experience
Managed VIP guest experiences and coordinated operational services for club members throughout their stay.. Supported reservations, transportation arrangements, concierge services, and member communications.. Resolved escalated guest concerns and operational incidents while maintaining high satisfaction levels.. Coordinated with multiple departments to ensure seamless delivery of hospitality and travel-related services.. Assisted leadership teams in achieving operational and customer service objectives.
Property Management Coordinator
Coordinated reservations, maintenance schedules, billing administration, and guest-related services for luxury vacation properties.. Managed communications between property owners, guests, service providers, and local authorities.. Ensured operational readiness of properties and timely resolution of service-related issues.. Maintained detailed operational records and supported reporting activities.. Collaborated with suppliers and vendors to ensure quality service delivery and customer satisfaction.
Hospitality & Operations Support
Provided administrative support including scheduling, documentation management, record keeping, and coordination of operational activities.. Oversaw daily hotel operations including front office, concierge, transportation, housekeeping, and guest services.. Managed VIP services, special requests, and operational escalations.