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Valeria
Key Account Agent - Commercial and Customer Operations
Contact
Competencies
Experiencia demostrada en Oracle ERP.
Experiencia demostrada en Exactus ERP.
Experiencia demostrada en Microsoft Excel.
Experiencia demostrada en Power BI.
Experiencia demostrada en Customer Order Management.
Education
Languages
Summary
Perfil profesional
Experience
Key Account Agent - Commercial and Customer Operations
Served as primary point of contact for international B2B clients (USA, Puerto Rico, Panama, China, Costa Rica).. Managed full order lifecycle: proformas, order entry, invoicing, credit/debit notes and account statements using Oracle and Exactus.. Monitored order status, pricing updates, delivery timelines and coordinated with logistics and production teams to ensure on-time fulfillment.. Resolved customer claims and service level issues, implementing corrective follow-ups to maintain customer satisfaction.. Generated sales forecasts and performance reports using Excel and Power BI to support planning and decision-making.. Maintained accurate customer records and ensured compliance with internal quality and GMP standards.. Supported commercial strategies while ensuring process discipline and transactional accuracy.
Administration and Sales Support
Provided direct customer service and post-sale support.. Managed supplier payments, invoicing and transaction tracking.. Monitored inventory and supported order planning and restocking processes.. Assisted in resolving customer concerns and improving service levels.. Coordinated internal processes to ensure smooth daily operations.
Customs Agent Assistant – Logistics and Documentation Support
Managed customs documentation and shipment tracking.. Coordinated with clients and logistics providers to ensure timely deliveries.. Ensured regulatory compliance and accurate documentation submission.. Maintained detailed records and supported operational follow-up processes.