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Valeria
Administrative Support
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Competencies
Experiencia demostrada en Strong attention to detail and accuracy.
Experiencia demostrada en Effective problem-solving and decision-making skills.
Experiencia demostrada en Strong organizational and communication skills.
Experiencia demostrada en Advanced conflict resolution techniques.
Experiencia demostrada en Microsoft Office.
Education
Languages
Summary
Administrative Support buscando nuevas oportunidades
Experience
ADMINISTRATIVE SUPPORT
Managed day-to-day customer requests across in-person, phone, and messaging channels, coordinating inquiries related to schedules, appointments, memberships, and services.. Maintained accurate customer and payment records through the CRM/management system, including appointment confirmations and administrative updates.. Processed face-to-face customer transactions using POS terminals and the management system, ensuring accurate payment handling and professional service.
CUSTOMER ACCOUNTS AND PAYMENTS
Managed four customer accounts, maintaining payment histories, cancellation confirmations, and accurate account records using Excel.. Conducted payment follow-ups via phone and WhatsApp, tracking payment dates and maintaining organized records to support timely account management.. Prepared and managed legal documentation, including lien releases, and coordinated with attorneys to address outstanding documentation and account matters.
DATA AND OPERATIONS SUPPORT
Processed and classified data using established guidelines and coding standards, ensuring accurate and consistent information handling.. Reviewed and transcribed data with strong attention to detail, following quality control procedures and predefined criteria.. Performed remote back-office operations independently, managing assigned workloads while maintaining accuracy, consistency, and adherence to established processes.