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Customer Support & Bilingual Communication Expert with 6+ years of service experience
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Competencies
Delivered customer support via calls and chat, resolving issues and clarifying doubts across different sectors.
Provided interpretation and bilingual support in English and Spanish for various clients including banks and healthcare providers.
Handled inbound and outbound calls, managed case documentation, and supported sales and appointment setting functions.
Utilized computer systems and apps effectively for customer support, case documentation, and communication.
Demonstrated punctuality, fast learning, and dedication across multiple roles and industries.
Education
Languages
Summary
Experienced bilingual agent with over 6 years supporting customers in telecom, healthcare, food delivery, and finance sectors. Skilled in phone and chat support, interpretation, and technical assistance, fluent in English and Spanish.
Key Achievements
- Handled diverse customer support roles across telecom, healthcare, and food delivery industries, demonstrating adaptability and communication skills.
- Provided bilingual interpretation services for banks, medical facilities, and emergency services, ensuring clear communication in critical scenarios.
- Progressed through various customer service positions, including sales, appointment setting, and technical support, showcasing role diversification.
Experience
Bilingual Agent
Customer service in car reservations, Call transference, Doubts and clarifications
Bilingual Agent
Customer support, Receiving chat and calls from food delivery people, Solutions related to pay issues, Use of the app, Making outbound calls to restaurants and customers, Document the cases
Bilingual Agent
Sales, Appointment setter, Outbound calls
Bilingual Agent
Customer support, Inbound calls and outbound calls for a health insurance company
Bilingual Interpreter
Phone call Interpreter from English to Spanish and vice versa, For banks, medical, pharmacies, insurance companies, nutrition, 911, 311, schools, etc.
Agent
Opener for loans campaign, Inbound, outbounds