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Administrative and Financial Professional with 10+ years experience in Office Management and Customer Service
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Competencies
Exceptional ability to address client needs, resolve issues, and foster positive relationships.
Proficient in overseeing office operations, record-keeping, and team coordination.
Experienced in invoicing, payroll, cash handling, and financial record maintenance.
Skilled in maintaining accurate electronic and physical records across various platforms.
Proficient in MS Office Suite, Quick Books, Oracle IRIS, and other business applications.
Education
Languages
Summary
Reliable and organized professional with over a decade of experience in office management, customer service, and financial operations across governmental and private sectors. Adept at streamlining processes and ensuring efficient operations.
Key Achievements
- Streamlined record-keeping processes across multiple organizations, improving efficiency and accuracy
- Managed payroll, invoicing, and cash handling operations, ensuring timely and accurate financial transactions
- Enhanced customer service satisfaction through effective communication and problem-solving skills
- Coordinated and processed Suspicious Activity Reports (SARs) at the Financial Reporting Authority, supporting compliance efforts
- Led administrative functions supporting legal, governmental, and non-profit entities, ensuring smooth operations
Experience
Customer Service Representative
Revenue and Payables Clerk (FSD)
Executive Officer/Admin and Office Manager/Accounting Clerk
To provide Clerical, Administrative and Cashier services to: The Civil Registry, Registrar of the Cayman Islands Court of Appeal, and Senior Deputy Clerk of Court and Registrar of the Financial Services Division. In relation to the processing of Civil Actions and ensure full compliance with the Grand Court and Summary Court Rules.
Cashier
Executive Officer
Administrative Manager
Receiving and processing for distribution, all Suspicious Activity Reports (SARs), to each financial analyst; update and maintain physical and electronic records & files; assisting the FRA team with any other duties as required.
Office Manager
Payroll processing., Process invoices in a timely manner., Checks processing., Update and maintain physical and electronic records & files as required., Perform other duties as assigned.
Accounting Clerk
Process invoices in a timely manner., Create Purchase Orders when required & forward to the IRIS hierarchy., Update and maintain records & files as required., Perform other duties as assigned.
Accounting Clerk
Prepare daily reports of import goods to present to CIG Customs to pay the respective duties., Recollect information to perform data entry in Quick Books as per the company needs.
Accounts Assistant
Recollect information to perform data entry in Quick Books as per the company needs.
Admin/Market Research Assistant/ Manager PA
Organize and file documents; switchboard; deposit checks;, Recruit market research assistants;, Conduct telephone and face to face surveys in various points of the island;, Complete data entry process meeting deadlines;, Assist with all current projects.
Administrative Assistant / Dispatcher
Accounts Receivable and Payable Assistant: In Quick Books prepared invoices for customers and checks for suppliers;, Assist with payroll;, Maintain good customer service with clients and relations with suppliers., Coordinate appointments for the A/C technicians., Follow up on the jobs and customer satisfaction.
Sales Associate/Cashier
Customer service, increased sales through product knowledge, cashier, display pieces, assistant manager.
Manager
Organize and file documents; manage payroll; ensure that the merchandise is restock every day; order merchandise; issued float on opening hours to cashiers and reconciled float at the end of the day.