Valezka

CUSTOMER SERVICE AGENT & TEAM SUPERVISOR

Provided customer support for Build-A-Bear across the US, UK, and Canada., Supervised service agents and store operations remotely., Handled shipping issues, party satisfaction follow-ups, and team performance.

Scheduled medical transportation for insurance members., Managed escalations, updated patient profiles, and supported other teams., Ensured data accuracy and efficient service in a healthcare setting., Insurance validation and verification., Coordinate no medical emergency transportation, calendar and follow up., Managed both outbound and inbound calls to schedule and confirm medical appointments with patients., Updated insurance information and patient profiles to ensure accurate and up-to-date records., Assisted with data entry tasks, maintaining the integrity of clinical databases., Provided responsive and organized support as part of the recall staffing team, helping clinics optimize appointment flow and patient outreach.

Welcomed clients and provided general information about the steps, estimated timeframes and services fees related to their legal requests., Assisted in preparing documents and forms based on client-provided information., Managed attorney’s schedule by organizing client appointments and follow ups., Handled email, chat client inquiries, offering updates on cases progress or directing them to the attorney when necessary.