This is my profileContact via CazVidVanessa
Virtual Assistant at Humana-ResultsCX with 2+ years in Customer Support and Technical Assistance
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Competencies
Experienced in assisting clients with insurance verification, claims, and onboarding processes.
Skilled in diagnosing and resolving technical issues related to security devices and software.
Proficient in providing clear, empathetic communication in English and Spanish.
Proficient in Microsoft Office (Word, PowerPoint, Excel), Salesforce, and PowerBi for data management.
Education
Languages
Summary
Dedicated professional experienced in customer support, technical troubleshooting, and process facilitation. Skilled in using Salesforce and PowerBi, with strong communication abilities in English and Spanish. Committed to delivering efficient solutions and enhancing client experiences.
Key Achievements
- Verified insurance coverage and processed claims for elderly clients, enhancing customer satisfaction.
- Provided onboarding support and process guidance to new employees, improving onboarding efficiency.
- Resolved technical issues for clients using Google Nest and Vivint, ensuring minimal downtime.
- Utilized Salesforce and PowerBi to streamline data management and reporting processes.
Experience
Asistente virtual
Ayudar a personas de la tercera o cuarta edad verificar su cobertura con su seguro. Revisar reclamos. Ayudar a los recién llegados a la empresa con preguntas relacionadas a procesos y asistencia.
Agente de soporte técnico
Asistencia en solución de problemas en diferentes empresas de seguridad como Google Nest y Vivint.