Varshith

Sr ServiceNow Developer

Provided scalable, maintainable solutions to meet business needs by designing, configuring, and customizing ServiceNow ITSM, ITOM, CSDM, CSM, CMDB, HAM Pro, SAM Pro modules.. Development, and enhancement of ServiceNow ITSM solutions, supporting enterprise-scale operations in a high-volume retail environment. Developed and delivered comprehensive training and documentation for end-users and administrators on ServiceNow platform capabilities, workflows, and integrations with third-party systems.. Developed dashboards and reports to track CMDB alignment, service model completeness, and readiness across all domains.. Created automated workflows to maintain CMDB lifecycle compliance, ensuring services and applications move through proper creation, operational, and retirement stages.. Designed and implemented automated workflows and lifecycle processes for Incident Management, Change Management, Knowledge Management, and Case Management using ServiceNow Flow Designer, Business Rules, and Script Includes.. Implemented and supported ITOM modules including Discovery, Service Mapping, and Event Management to improve infrastructure visibility.. Troubleshot and optimized platform performance, resolving complex issues across ITSM, CMDB, and ITOM.. Worked on multiple products of ServiceNow largely focused on CMDB, Discovery, ITAM (SAM and HAM) and HRSM.. Used Software asset management (SAM) to systematically track, evaluate, and manage software licenses and software usage.. Implemented CSDM-aligned service mappings, linking Business Services, Service Offerings, Application Services, and underlying CIs to ensure accurate impact analysis and service reporting.. Integrated ServiceNow with Flexera - built ServiceNow reports and feeds, Import Sets, & Transform Maps which led to an automation increase of 90% of the Flexera hardware inventory, directly impacting software inventory.. Extended support of other environments on Flexera and ServiceNow SAM Pro.. Managed day-to-day operations and performance of the ServiceNow platform support team, ensuring adherence to SLA commitments and smooth 24x7 system availability.. Owned and coordinated incident and case escalation processes within ServiceNow, working closely with technical teams and business stakeholders to ensure timely and effective resolution.. Led continuous improvement initiatives by optimizing ServiceNow workflows, approval processes, and automation to enhance support operations and platform efficiency.. Balanced leadership responsibilities with hands-on technical contributions, managing teams while actively developing and deploying ServiceNow solutions.. Mentored ServiceNow developers and administrators by promoting platform best practices, coding standards, and knowledge sharing to improve team capability and solution quality.. Monitored and maintained integrations between ServiceNow and internal infrastructure systems to ensure data integrity, system uptime, and high performance.. Identified and implemented enhancements to ServiceNow processes and tools to increase team efficiency and overall platform performance.. Administered monitoring and alerting tools integrated with ServiceNow to provide real-time event and incident visibility.. Maintained and updated all ServiceNow technical documentation, process flows, and training materials to support audit readiness and knowledge continuity.. Designed and developed custom ServiceNow components including UI Pages, Client Scripts, Scripted REST APIs, and orchestration workflows to extend platform functionality.. Managed Security Incident workflows and compliance automation within ServiceNow SecOps, integrating with SIEM and other third-party security tools.. Developed orchestration flows to automate integration between ServiceNow and monitoring tools such as SolarWinds and Jira for enhanced alert and incident management.. Automated threat detection and incident response processes using ServiceNow Shield and Security Operations Center (SOC) integrations.. Built and utilized Python scripts and SQL queries to extract, transform, and visualize data from ServiceNow for reporting and analysis purposes.. Conducted regular knowledge sharing and training sessions to upskill team members on ServiceNow development, deployment, and Dev SecOps best practices.