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QA Automation SSR Remoto USD
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Competencies
Experiencia demostrada en Functional Testing.
Experiencia demostrada en Smoke Testing.
Experiencia demostrada en Regression Testing.
Experiencia demostrada en Integration Testing.
Experiencia demostrada en Exploratory Testing.
Education
Languages
Summary
QA Automation SSR Remoto USD buscando nuevas oportunidades
Experience
Quality Assurance Analyst - QA Automation - Business Analyst - QA Lead
Analyze, identify and get issues solved with integrations with 100% resolution in about two months.. Created a dashboard to give the whole team an easy way to test leads with cypress.. Coached trainees through weekly one to one to share the knowledge about the business through diagrams and being available for them any time they needed support, this made the ramp-up easier for new developers and testers.. Worked hand to hand with developers as a QA-BA to close the gap between the stakeholders and the development team to clean requirements and reduce the defects in pre-production. Lead the cycle end to end of three successful projects.. Shared with my teammates a presentation about assertive communication to help them see their blind spots to work together in a better environment.. Had a mindset of taking care of the financial resources of the business with external services.. Helped the DATA team with manual testing to find issues in Quicksight reports to give cleaner information to the internal and external team.. Manual testing with DB query to check if the data were injected in the right table and the correct information was saved.
Call center member
Lead nurturing : get the lead back to the operation of buying or renting a property
QA Analyst & Automation
Planned and executed systematic smoke, functional, integration, and regression test suites following new feature deployments and bug fixes.. Analyzed and validated external third-party service integrations.. Logged and managed bugs in Jira and Azure DevOps, providing exact reproduction steps, screenshots, videos, Network traces, and business impact context.. Utilized browser Network tools, console error logs, Datadog post-release monitoring, and SQL queries to verify backend data persistence.. Conducted manual testing on Quicksight reports with the DATA team to eliminate inconsistencies and ensure accurate reporting.
Onboarding & Customer Support Manager
Resolved complex customer inquiries directly, optimized team support workflows, and assisted HR with recruitment.
Quality Assurance & Business Support Analyst
Managed and resolved integration and workflow issues with a 100% resolution rate within tight timeframes.. Applied assertive communication techniques to bridge gaps between internal stakeholders and cross-functional teams, ensuring aligned service goals.. Accurately documented system workflows, cases, and issue reports using tracking tools (Jira, Azure).. Coached and onboarded new team members through weekly one-on-one sessions, facilitating rapid skill adoption and adherence to guidelines.
Customer Service & Call Center Representative
Delivered direct customer support and led customer engagement initiatives.. Addressed client inquiries promptly and effectively through phone and email channels, consistently meeting quality and response targets.. Maintained detailed interaction logs and case details in internal systems.
Customer Support & Onboarding Specialist
Resolved complex customer issues directly, maintaining high client satisfaction scores and refining customer support workflows.. Managed user onboarding processes, guiding clients step-by-step through platform services and procedures.. Identified operational shortcuts and workflow efficiencies to assist team members in resolving cases faster.