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Veronica
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Competencies
Demonstrated experience with Account Management.
Demonstrated experience with Customer Success Management.
Demonstrated experience with Client Relationship Management.
Demonstrated experience with Customer Retention & Expansion.
Demonstrated experience with CRM Management.
Education
Languages
Summary
Professional profile
Experience
Programme, Operations & Communications Coordinator
Manage relationships with 45+ international donors, partners, volunteers, and stakeholders, ensuring consistent communication, engagement, and long-term collaboration.. Coordinate 12+ concurrent projects, managing timelines, resources, budgets, reporting, and stakeholder expectations.. Develop KPI reports and operational updates to support leadership decision-making and improve programme performance.. Lead partner communications and relationship management with international organisations, corporate partners, and community stakeholders.. Coordinate cross-functional teams, volunteers, and external partners to successfully deliver projects.. Identify operational challenges and implement solutions to improve efficiency and service delivery.
Retail General Manager
Managed a £4M annual business operation, overseeing customer experience, sales performance, team operations, and commercial strategy.. Managed relationships with 300+ high-value clients, delivering personalised service and increasing customer loyalty.. Maintained CRM records and used customer insights to improve retention and identify sales opportunities.. Led and coached a team of 18 employees, ensuring operational excellence and consistent customer experience.. Managed key business processes including forecasting, reporting, inventory planning, and performance analysis.
Store Manager
Managed relationships with 250+ VIP customers, providing personalised account management and premium customer experiences.. Developed long-term client relationships through proactive communication, customer insights, and tailored solutions.. Coordinated store renovation projects, managing suppliers, timelines, and operational requirements.. Supported sales growth through customer engagement strategies and client retention initiatives.