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Technical Support Specialist with 5+ years in SaaS and Cloud Services
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Competencies
Handled technical support requests using tools like Salesforce, JIRA, Zendesk, and Intercom.
Used Power BI, Excel, and SQL to analyze data, track support metrics, and generate reports.
Supported Microsoft O365, Azure Active Directory, and API integrations within cloud-based environments.
Implemented server related API and queries integrations to streamline workflows.
Installed, configured, and maintained Active Directory, DNS, DHCP, and server resources.
Education
Summary
Dedicated support specialist with proven skills in SaaS, cloud platforms, and data analytics, committed to delivering efficient solutions and improving customer experience.
Key Achievements
- Managed technical support for Android OS and SaaS platforms, ensuring customer issues were resolved efficiently.
- Utilized Power BI and Excel to track support trends, enabling data-driven campaign improvements.
- Delivered training and mentoring programs for new hires and customers, enhancing onboarding and product adoption.
Experience
Technical Support Representative
Managed technical support for Android OS and SaaS platforms, resolving customer issues efficiently using MDM tools for remote settings management., Delivered structured solutions through ticketing systems, ensuring timely resolution and high customer satisfaction., Analyzed and processed user...