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Project Manager
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Competencies
Demonstrated experience with Software Deployment.
Demonstrated experience with Time & Attendance Tracking.
Demonstrated experience with Payroll Workflows.
Demonstrated experience with System Configuration.
Demonstrated experience with Troubleshooting.
Education
Languages
Summary
Project Manager open to new opportunities
Experience
Project Manager
Monitored reroof jobs and coordinated field crews to ensure timely completion.. Performed follow-ups with customers, managed expectations, and resolved project issues.. Maintained quality standards and ensured contractor compliance.
CS Supervisor
Oversaw daily operations and coached staff through performance evaluations.. Handled escalations and implemented continuous-improvement actions based on KPIs.. Communicated updates about products and process changes to the team.
Account Manager
Served as primary client contact and built strong client relationships.. Presented agency services and coordinated internal teams to deliver on client needs.. Managed account expectations and ensured timely project delivery.
Training & Development Manager
Designed training programs and evaluation plans to measure effectiveness.. Monitored trainee progress and adjusted learning paths to address gaps.. Built cross-functional relationships to support employee development.
Trainer
Create and update training materials, guides, and digital content for new hires and experienced staff.. Conduct interactive sessions, seminars, and workshops covering product knowledge, systems, company policies, and customer service skills.
Support & Implementation Specialist
Managed the end-to-end deployment and configuration of the TimeForge platform for diverse business clients, ensuring seamless integration of labor management modules.. Configured integrated biometric and digital timeclock hardware systems, ensuring accurate capture of employee attendance data.. Optimized attendance tracking and payroll workflow setups to minimize compliance errors and streamline operational reporting for client stakeholders.. Delivered tailored system onboarding sessions and ongoing technical support to client admins, significantly reducing configuration inquiries and time-to-proficiency.
CS Supervisor / Collections Rep.
Directed daily remote operations and conducted performance evaluations to coach staff toward meeting key metrics.. Resolved high-level customer escalations and designed continuous-improvement workflows based on team KPIs.. Managed past-due accounts, employing strategic negotiation to successfully recover outstanding payments.