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Fraud Senior Agent with 5+ years in financial fraud prevention
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Competencies
Utilized data analysis to identify fraud patterns, improve detection workflows, and support risk mitigation strategies.
Implemented procedures to evaluate and reduce financial fraud risks across digital financial platforms.
Supervised, mentored, and managed teams, overseeing daily operations, professional development, and performance feedback.
Ensured adherence to regulatory standards and internal policies during fraud detection and investigation.
Audited workflows and monitored communications to maintain high standards of service quality and compliance.
Summary
Experienced Fraud Senior Agent with a strong background in detecting and preventing digital financial fraud. Proven leader managing teams, mentoring staff, and improving detection processes. Skilled in risk mitigation, data analysis, and compliance across financial services.
Key Achievements
- Led initiatives in detecting, investigating, and preventing digital financial fraud at Uphold.
- Mentored junior agents and enhanced detection workflows to improve fraud prevention strategies.
- Managed a team of 13 staff, overseeing daily operations, performance feedback, and professional development at Ashesi Global.
Experience
Fraud Senior Agent
Detecting, investigating, and preventing financial fraud across digital platforms., Skilled in data analysis, risk mitigation, and complex case investigation, ensuring compliance with internal policies and regulatory standards., Mentoring junior agents, improving detection workflows, and...
Qa analyst
Auditing workflows, monitoring communications, and ensuring compliance with company standards and regulatory requirements., Using voicelogger systems to review and assess call quality, accuracy, and professionalism., Analyzing data, identifying process improvements, and collaborating with...
Supervisor
Managed and mentored a team of 13 staff, overseeing daily operations and payroll., Coordinated client meetings and provided regular performance feedback., Resolved staff queries and supported professional development., Implemented process and call flow improvements to optimize efficiency and team...