Industrial engineer with extensive experience in logistics, customer service, and team supervision, dedicated to optimizing processes and enhancing client satisfaction in diverse sectors.
Expertise in strategic planning, forecasting, and scheduling for efficient supply chain management.
Handled client inquiries and support in English and Spanish, ensuring high customer satisfaction.
Supervised warehouse operations, dispatch, and inventory control to improve accuracy and efficiency.
Negotiated rates and optimized transportation to reduce freight costs and increase profitability.
FRUSELVA – Logistics and Operational Services
Regained trust from clients at risk of terminating contracts by providing reliable, efficient service, securing continued partnerships., Collaborated with clients to forecast 12-month demand, ensuring proactive replenishment and uninterrupted production and shipping., Improved forecast accuracy by...
LEAN SOLUTIONS GROUP – Logistics and Operational Services
Led strategic planning and operations oversight, reducing delivery times by 40% through the implementation of an advanced tracking system with ETA reports., Handled brokerage tasks, negotiated rates, and scheduled loads to boost profitability, achieving $50,000 in annual savings., Managed...
SMURFIT KAPPA – Packaging Solutions
Supervised a multifunctional team of 8 (Gatekeeper, Warehouse, and Forklift staff) and coordinated dispatches with customer service, production, and auditing teams., Set a dispatch record with over 320,000 square meters of cardboard, a 25% increase from the previous year., Boosted warehouse storage...
BSc.
Advanced Excel Calculation & Data Management
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Proficient in Salesforce, Magaya, MS Office, and other logistics software to streamline operations.
GREYHOUND LINES – Transportation
Provided technical support, contributing to a fast feedback mechanism and increasing monthly sales by over 300 units per day., Awarded Employee of the Month for exceptional performance, surpassing 300 daily sales and boosting sales by 10% through rapid responses and high customer satisfaction.,...
