This is my profileContact via CazVidVictor
Customer Service Specialist with 10+ years in Telecom and Tech Support
Contact
Competencies
Delivered multi-channel customer support via chat, email, and calls, addressing inquiries and resolving issues efficiently.
Diagnosed and fixed hardware and software problems remotely, providing support for smartphones, devices, and software troubleshooting.
Engaged in cross-selling of insurance plans and additional services during customer interactions, enhancing revenue opportunities.
Negotiated payment plans with customers in collections and constructed persuasive arguments to facilitate payments.
Managed social media customer inquiries, responded to comments, and analyzed trends to detect risks and areas for improvement.
Education
Languages
Summary
Dedicated customer service agent with over a decade of experience in telecom, tech support, collections, and social media management, recognized for effective communication and problem-solving skills.
Key Achievements
- Provided bilingual customer service and technical support, handling diverse issues across multiple industries including utilities, tech, and travel.
- Carried out detailed investigations to resolve customer issues and facilitated cross-selling of insurance and tech plans.
- Progressed through roles from customer service to specialized technical support and collections, demonstrating adaptability and skill development.
Experience
Customer service Agent
Bilingual Customer service advisor for USA and U. K. Customers with cross sale oriented in Utilities such as Gas and electricity., Conducted thorough investigations and gathered necessary data to provide accurate solutions to customer issues.
Collections Agent
Collections department of a credit card company., Constructed and presented persuasive arguments and negotiated payment plans with customers.
Tech support representative
Expert in tech support and sales for smartphones and technology related, with the cross sale of insurance plans for technology., Diagnosed and fixed hardware and software issues remotely.
Retention, Customer service and tech support
Customer support, and assistance in the retention department for memberships and tech support for devices.
Customer service for travel and financial campaigns
Customer service through chat for a travel campaign providing timely and accurate information to customers regarding flight schedules, fares, and promotions., Customer service via chat, eMails and calls for a financial multichannel campaign analyzing customer service data to identify and address...
Inbound customer service and cross sale
Inbound customer service representative that provided assistance with phone related issues via call.
Inbound customer service representative
Inbound customer service representative that provided assistance with tickets and reservations of a shipping company.
Social media customer service representative
Social Media customer service representative in charge of answering comments and questions regarding make up products., Analyzed trends in user-generated content to identify areas of risk and potential improvement.
Multichannel customer service representative
Customer service representative in a multichannel campaign for streaming services., Resolved customer complaints and inquiries in a timely, personalized and satisfactory manner.