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Customer Service & Support Specialist with 5+ years of diverse experience
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Competencies
Addressed customer inquiries, resolved cases efficiently, and maintained high satisfaction rates.
Entered, updated, and reconciled order and customer data across CRM, spreadsheets, and internal systems.
Worked with service providers and internal teams to resolve issues and ensure smooth order processing.
Analyzed review trends and supported reporting efforts utilizing Google Sheets, Excel, and basic presentation tools.
Ensured adherence to Standard Operating Procedures and Service Level Agreements in daily operations.
Education
Languages
Summary
Dedicated professional with over 5 years in customer service, order management, and technical support. Skilled in data accuracy, stakeholder communication, and maintaining high resolution rates. Adaptable to fast-paced environments with a focus on compliance and process improvement.
Key Achievements
- Promoted to Back Office Support within 3 months at Blackhawk Network due to consistent performance.
- Maintained 90% First Time Resolution and 95% schedule adherence in customer service roles.
- Handled high-volume tickets daily at AppDirect, ensuring SLA adherence and data accuracy across CRM and spreadsheets.
Experience
Order Dispatcher
Managed order intake, updates, follow-ups, and closures in CRM and internal systems., Communicated with service providers and internal stakeholders to resolve order-related issues., Verified, updated, and reconciled order data to ensure accuracy and compliance with SOPs., Handled a high volume of...
Customer Service II / Back Office Support
Resolved customer cases related to card searches, reissues, and account updates., Achieved 90% First Time Resolution and maintained 95% schedule adherence., Promoted to Back Office Support within three months due to consistent performance., Processed sensitive customer information following...
Customer Service & Technical Support
Provided chat-based customer support while meeting quality and productivity targets., Processed and analyzed Google Reviews using Google Sheets to track review types and trends., Maintained structured spreadsheets to categorize feedback and support reporting needs., Utilized Excel and Google Sheets...
Customer Service Representative
Handled customer inquiries involving sensitive financial information with empathy and accuracy., Followed SOPs and documented interactions for quality and compliance purposes.