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Vinicio
Dispatch Coordinator with formative communication skills in logistics
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Competencies
Used dispatch software tools to coordinate and streamline delivery processes.
Facilitated communication between team members and clients in logistical scenarios.
Resolved logistical challenges related to delivery and pickup coordination.
Prioritized multiple dispatch requests to ensure timely deliveries.
Education
Summary
A motivated professional with experience in dispatch operations and coordination in the logistics industry, skilled in communication and problem-solving.
Key Achievements
- Gained experience in dispatch software and communication tools to optimize delivery coordination
- Managed multiple dispatch requests, applying prioritization strategies to enhance workflow
- Addressed logistical challenges by coordinating deliveries and pickups effectively
Experience
Customer service representative (HomeServe account)
Taking inbound calls to resolve insurance claims on home repair insurance.
Team Leader / Supervisor (Kloeckner Metals account)
Hire as Team Leader due to previous experience as an operations supervisor., Managed onboarding and training for new hires for the accounts receivable department., Led a team of 8 agents, ensuring performance metrics were met., Built strong rapport with staff and leadership team.
Customer service representative (IBC account)
Taking inbound calls to resolve insurance claims so patients can get a refund of their medical bills.
Customer service representative (Dish and Comcast accounts)
Making outbound calling to collect debt for Dish and Comcast.
Customer service representative (Lyft account)
Responding emails and phone calls for safety issues for Lyft.
Customer service representative (CoreLogic account)
Updating credit reports at Core Logic for customer applications for new mortgages.
Supervisor (Walmart Family Mobile account)
Supervised a team of 15 agents., Resolved customer and operational issues while maintaining professionalism., Coordinated closely with the manager to improve decision-making and operations.
Daily Operations Centralizer (Plaza Villa Nueva Bank Agency)
In charge of scanning every document that had been processed by cashiers and comparing their data against systems data to make sure they were the same to finally be split and mailed to headquarters as well uploading the agency financial status to the general bank system.