Vinicio - Dispatch Coordinator with formative communication skills in logistics

Used dispatch software tools to coordinate and streamline delivery processes.

Facilitated communication between team members and clients in logistical scenarios.

Resolved logistical challenges related to delivery and pickup coordination.

Prioritized multiple dispatch requests to ensure timely deliveries.

Taking inbound calls to resolve insurance claims on home repair insurance.

Hire as Team Leader due to previous experience as an operations supervisor., Managed onboarding and training for new hires for the accounts receivable department., Led a team of 8 agents, ensuring performance metrics were met., Built strong rapport with staff and leadership team.

Taking inbound calls to resolve insurance claims so patients can get a refund of their medical bills.

Making outbound calling to collect debt for Dish and Comcast.

Responding emails and phone calls for safety issues for Lyft.

Updating credit reports at Core Logic for customer applications for new mortgages.

Supervised a team of 15 agents., Resolved customer and operational issues while maintaining professionalism., Coordinated closely with the manager to improve decision-making and operations.

In charge of scanning every document that had been processed by cashiers and comparing their data against systems data to make sure they were the same to finally be split and mailed to headquarters as well uploading the agency financial status to the general bank system.