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Virginia
Customer Service & Support Supervisor with 8+ years of client engagement
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Competencies
Provided product guidance and support in retail and customer service environments.
Resolved technical and customer-facing issues, supporting troubleshooting efforts.
Led and trained staff across customer service departments, ensuring consistent procedures.
Managed content creation and community engagement on Instagram for a creative business.
Created custom invitations and signs, overseeing project timelines and quality.
Education
Languages
Summary
Experienced in client support, team training, social media, and creative design.
Key Achievements
- Supervised customer service operations, improving response times through record-keeping for support tickets.
- Mentored new staff, enhancing team capabilities and procedural knowledge.
- Built a social media following of over 12,400 followers, promoting brand engagement.
Experience
Sales & Customer Service Representative
Assisted customers with product selection and purchases in a retail environment., Addressed customer questions, handled returns/exchanges, and resolved complaints to maintain satisfaction., Supported store merchandising, inventory control, and visual presentation., Employed upselling and...
Customer Service & Support Supervisor
Supervised customer service and support operations, responding to inquiries via phone, email, and in-person channels., Provided troubleshooting and technical support for customer-facing issues; resolved escalated complaints to ensure timely resolution., Maintained accurate records of support...
Founder & Creative Designer
Founded and operate a creative stationery and personalized design business, producing custom invitations and wooden signs., Manage customer inquiries, orders, production timelines, and national shipping logistics., Built an organic social media following of 12,400+ followers on Instagram through...