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Vivian

Customer service agent

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San José, San José, Costa Rica
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Competencies

English communicative Skills

Experiencia demostrada en English communicative Skills.

Typing skills

Experiencia demostrada en Typing skills.

Reliable

Experiencia demostrada en Reliable.

Respectful

Experiencia demostrada en Respectful.

Patient and responsible

Experiencia demostrada en Patient and responsible.

Education

Level of higher technical University
Universidad Latina de Costa Rica
2020 - 2021
Conversational English
Centro Cultural Costarricense – Norteamericano
2017 - 2018
Certificate in commercial English for the business sector
Instituto Nacional de Aprendizaje
2016 - 2017
High school degrade
Costa Rican Ministry Education
2010 - 2016
Higher Technical Degree, Graphic Design
Universidad Latina de Costa Rica
2020 - 2021
Conversational English
Centro Cultural Costarricense Norteamericano
2017 - 2018
Certificate, Commercial English for Business Sector
Instituto Nacional de Aprendizaje (INA)
2016 - 2017
High School Diploma
Costa Rican Ministry of Education
2010 - 2016

Languages

EnglishC1
spanishFluido

Summary

Customer service agent buscando nuevas oportunidades

Experience

Customer service agent

STT (Supplying Total Talent)
Sep 2018 - Ene 2022

Officer CSR

Mphasis (The Next Applied)
Abr 2022 - Ene 2025

Officer CSR

Mphasis ( The Next Applied )
Abr 2022 - Ene 2025

Volunteer

Centro de educacion de los testigos de Jehová
Ene 2001 - Presente

Cleaning rooms. Cleaning offices. General cleaning

Customer Service Representative

HP (through outsourcing partners)
Ene 2018 - Ene 2025

Provide bilingual customer support via phone, email, and chat.. Resolve customer concerns and inquiries efficiently and professionally.. Maintain accurate customer records and case documentation.. Assist customers with product, account, and service-related issues.. Meet quality, productivity, and customer satisfaction standards.. Coordinate with internal teams to ensure timely issue resolution.

Customer Service Representative

STT
Ene 2018 - Ene 2022

Provide bilingual customer support via phone, email, and chat.. Resolve customer concerns and inquiries efficiently and professionally.. Maintain accurate customer records and case documentation.. Assist customers with product, account, and service-related issues.. Meet quality, productivity, and customer satisfaction standards.. Coordinate with internal teams to ensure timely issue resolution.

Customer Service Representative

Mphasis
Ene 2022 - Ene 2025

Provide bilingual customer support via phone, email, and chat.. Resolve customer concerns and inquiries efficiently and professionally.. Maintain accurate customer records and case documentation.. Assist customers with product, account, and service-related issues.. Meet quality, productivity, and customer satisfaction standards.. Coordinate with internal teams to ensure timely issue resolution.

Skills

English communicative SkillsTyping skillsReliableRespectfulPatient and responsible
Published on CazVid - Oct 13, 2026
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